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KNOVA Training |
KNOVA offers a full curriculum of courses designed to instruct administrators, support engineers, developers, and content specialists on how to implement, customize and optimize the product to meet business goals.
Courses offered include:
- Overview of KNOVA
- KNOVA for Service & Support Agents
- KNOVA Operations and Administration
- Using KNOVA's Knowledge Tools
- Developer Training
- Gaining Business Insight with KNOVA Analytics
KNOVA's comprehensive program of training courses addresses all levels within the support organization and every stage of the implementation process. Training ranges from half-day workshops that provide an introduction to the principles of knowledge management to comprehensive on-site training in the complete methodology for designing, building and maintaining knowledge with our solutions. In addition, KNOVA can custom-tailor a training program that addresses your organization's specific needs.
All training is designed with adult learning principles in mind and emphasizes practical applications over academics. Unlike most training programs that focus on the mechanics of using the applications, KNOVA also imparts time-tested methodologies that lead to good knowledge management practices. You'll discover how to use KNOVA's tools in context of how they will be used in your environment and understand why certain methods work better than others. In most cases, attendees can opt to use their own actual data-further reinforcing exactly how to gain maximum value from your organization's investment in KNOVA Software.
Contact KNOVA Customer Services for more information on the training that's most appropriate for you.
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