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Thank you for requesting links to KNOVA Software white papers and Web seminars —
we hope you find these useful for your business needs. Here are the direct links
to our current publications. Bookmark this page for easy access in the future.
White Papers
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- Building Loyalty in a Web 2.0 World
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to Open
- The Future of the Customer Experience
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- Measuring the Return on Knowledge: Justifying, Measuring and Optimizing Knowledge
Management Initiatives (written by ServiceXRG)
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to Open
- A Modern Approach to Improving Customer Support: Leveraging the Concepts
of Web 2.0 for Self-Service and in the Contact Center
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to Open
- How KNOVA Supports and Extends Knowledge-Centered Support (KCS)
Click to Open
- Optimizing ITIL with SRM: Service Resolution Management for the Next-Generation
Service Desk
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to Open
On Demand Webinars
- Creating the WOW Customer Experience:: Delivering Support Capabilities
to Exceed Expectations
View On-Demand
- Got Wiki-mania?: The SSPA and KNOVA explore Web 2.0 collaborative
options and how to knowledge-enable them
View On-Demand
- 5 Steps to Supercharge Customer Service with Dynamic KM
View On-Demand
KNOVA Customer Profiles
KNOVA Solutions
KNOVA 7 is the latest version of our award-winning suite of intelligent customer
experience applications that reduce service costs, increase revenues, and improve
customer satisfaction. Click the links below to learn more about KNOVA solutions:
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